Frequently Asked Questions
How do I measure my dog?
To measure your dog
- measure length along the back from base of neck to tail
- measure chest around widest part, usually their tummy
- measure around neck
The most important measurement for sizing is the chest measurement. Please check each product carefully as different products have different sizing.
What size do I buy for my dog?
These measurements are approximately and can vary slightly between designs and styles. If unsure which size please send us a message with your dogs measurements.
- X-Small: Length 16cms, Chest: 27cms, Neck 20cms
- Small: Length 20cms, Chest 32cms, Neck 23cms
- Medium: Length 25cms, Chest 37cms, Neck 26cms
- Large: Length 30cms, Chest 42cms, Neck 29cms
- X-Large: Length 35cms, Chest 47cms, Neck 32cms
- XXL: Length 40cms, Chest 52cms, Neck 35cms
How can I pay?
We accept bank transfers and PayPal, other credit cards facilities are on their way. Any problems please send us a message.
How much is shipping?
Shipping is $6.00 per parcel anywhere in New Zealand, via one of our courier companies.
When will I get my order?
Delivery is usually overnight for Urban delivery once payment has been received. Rural delivery can take up to 4 working days and is dependant on who your Rural delivery company is. These are approximate and can be delayed due to circumstances out of our control. Back orders can take approximately 2 weeks.
Where are orders dispatched from?
All orders are dispatched from our warehouse in Lincoln, New Zealand.
What if I change my mind?
We do not refund due to changing your mind as we hold limited stock of each size. Refunds will be issued if the goods are found to be faulty after being assessed by our team
Why are there only a few of each size?
We only order a few of each size as we want don’t want to look the same as every dog in town!