Frequently Asked Questions
How do I measure my dog?
Measure around the neck and if close to the next size, then upsize. If your dog doesn’t fit any of our premade sizes please contact me for a custom bandana.
For custom clothing and bespoke items
- measure length along the back from base of neck to tail
- measure chest around widest part, usually their tummy
- measure around neck
If unsure please contact me for advice and guidance.
How can I pay?
Payment is via Stripe, Paypal or Internet banking. I also have Afterpay available. All payments are to be made within 2 days of order otherwise the order will be cancelled. Any problems please contact me. Thanks Lisa
How much is shipping?
All New Zealand orders will be shipped via my current courier company for $6. Business addresses will usually receive their goods overnight and PO Boxes will be sent via NZ post 2-5 workings days.
Australia, United States and rest of the world is $25 via NZ Post. Delivery is 2-3 weeks and delays are out of our control.
When will I get my order?
Delivery is overnight for business addresses and 1-2 days for Urban delivery once payment has been received. Rural delivery can take up to 4 working days and is dependant on who your Rural delivery company is. These are approximate and can be delayed due to circumstances out of my control. Custom orders can take approximately 2 weeks but you will be notified how long your order will take to complete.
Where are orders dispatched from?
All orders are dispatched from my business location in Lincoln, New Zealand.
What if I change my mind?
I do not refund due to changing your mind as I hold limited stock of each size. Refunds will be issued if the goods are found to be faulty after being assessed .
Bespoke and custom items will not be refunded. If there is an issue please contact me and we can discuss options for you.